All people who have had to flee their countries to save their lives have the right to apply for refugee protection. If you have documents which include the reason why you left your country, keep them carefully. More information at: https://goo.gl/Do6RGv
If you are arrested for illegally entering to another country and if your life is threatened by violence or persecution in your country of origin, you cannot be refouled. Inform the authorities that you need international protection. More information: https://goo.gl/Do6RGv
It is important that you keep your documents in excellent conditions for all the procedures you must go through. Keep your passport, identification card or any document that you consider important in a safe place where any of them will not be damaged.
Do not be afraid to ask for protection in case of an emergency from a natural disaster or if you suffer from an accident. In the “Protection and Assistance” section you will find information on embassies and consulates.
Make sure to always take with you the amount of medicine you need.
During your trip, inform your relatives who you are traveling with and where you are. In case of an emergency, it will facilitate searching for you. Memorize the phone numbers of your family and friends. Avoid using strangers' phones and having them dial the number. Inform your family and friends when you arrive at your destination.
Refuge and asylum may be granted to individuals who can prove that they have suffered persecution, for reasons of race, religion, political affiliation, nationality or sexual orientation.
Use the “My Route” section to communicate with your family.
Are you not being allowed to contact your loved ones? This is a condition suffered by victims of trafficking. In the “Country Information” section there are phone numbers for you to call, according to each country.
Always keep control of what you carry in your luggage. Prevent others from having access to your belongings.